Effective Date: 03/28/25

At D&D HVAC, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines the types of information we collect, how we use it, and how we protect your privacy.

By using our website, services, or providing us with your personal information, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:
- Personal Information: When you fill out a contact form, request a quote, or interact with our services, we may collect your name, phone number, email address, and physical address.

- Usage Data: We may collect information about how you access and use our website, such as IP addresses, browser types, referring/exit pages, and timestamps.

- Cookies: Our website uses cookies to improve user experience. Cookies help us analyze web traffic and personalize your experience. You may choose to disable cookies in your browser, though some features may not work correctly.

2. How We Use Your Information

We use the information we collect for various purposes, including:

- Providing Services: To respond to inquiries, fulfill service requests, schedule appointments, and provide HVAC services.

- Marketing: To send promotional emails, offers, and updates about D&D HVAC services. You may opt-out of marketing communications at any time.

- Website Improvements: To analyze website traffic and improve the functionality and design of our site.

- Compliance: To comply with legal obligations, protect our rights, and address customer service issues.

3. Text Messaging (SMS)

When you provide us with your phone number, you agree that D&D HVAC may send you text messages (SMS) for service-related communications, including appointment reminders, promotions, offers, and updates related to your HVAC needs.

By providing your phone number and opting in, you consent to receive text messages from D&D HVAC. You can opt-out of receiving text messages at any time by replying “STOP” to any text message from us. Standard messaging and data rates may apply. If you have any questions or need assistance, reply “HELP” or contact us directly.

4. A2P Messaging Compliance

D&D HVAC complies with all A2P (Application-to-Person) messaging regulations, including:

- Consent: By providing your phone number, you consent to receiving automated text messages from D&D HVAC for purposes such as service reminders, quotes, marketing, and promotional offers.

- Opt-Out: You may opt-out of receiving marketing or promotional text messages at any time by texting "STOP" to any message we send you. After opting out, we will stop sending you marketing messages, but service-related messages (such as reminders) may still be sent.

- Opt-In: We ensure that customers have the opportunity to opt-in for text message communications.

- Help Requests: You may reply with "HELP" to receive more information or assistance regarding text messages.

5. Sharing Your Information

We do not sell, rent, or trade your personal information with third parties. However, we may share your information with trusted
third-party service providers who assist us in operating our website, conducting business, or servicing you. These third parties are required to maintain the confidentiality of your information.

We may also disclose your personal information if required by law or to protect the rights, property, and safety of D&D HVAC, our customers, or others.

6. Data Security

We implement a variety of security measures to maintain the safety of your personal information. While we take reasonable precautions to
protect your data, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security.

7. Your Rights and Choices

If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA), including:

- Right to Know: You can request information about the categories and specific pieces of personal information we have collected about you.

- Right to Delete: You can request that we delete your personal information (subject to certain exceptions).

- Right to Opt-Out: You can opt out of the sale of your personal information (although D&D HVAC does not sell personal information).

- Right to Non-Discrimination: You have the right not to be discriminated against for exercising any of the above rights.

To exercise any of these rights, please contact us at 949-676-1483.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, privacy policies, or practices of
third-party sites. We encourage you to read the privacy policies of any third-party websites you visit.

9. Children's Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from
children under 18. If we become aware that we have inadvertently collected such information, we will take steps to delete it as soon as possible.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated policy on this page and update the “Effective
Date” at the top. We encourage you to review this policy periodically for any changes.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

D&D HVAC, Inc.

Phone:

949-676-1483

Email: [email protected]

Address:

17875 Von Karman Ave

Ste 150

Irvine, CA 92614